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Terms and Condition

Jewelebrate.com ("jewelebrate" or "website" or "we" or "our") is the shopping website of Jewelebrate Jewellery LLC that allows consumers to browse, select and purchase precious stones and or precious metal jewellery and accessories (Products or Goods) from the website.

Jewelebrate.com provides services to you subject to the terms and conditions included in this Terms of Use and other customer service pages to help make your shopping experience with Jewelebrate as enjoyable and problem-free as possible. Please read them carefully. By visiting or using this website or service, you acknowledge that you have read and understood, and agree to be bound by, these Terms of Use. You also agree to comply with all applicable laws and regulations, including Copyright and Trademark laws.

If you do not agree to these terms, please do not use Jewelebrate.com web site.

Ownership and copyright

This Jewelebrate.com web site is owned and operated by Jewelebrate Jewellery llc. Unless otherwise noted, all design and content included on this web site, including text, graphics, logos, icons, images, artwork, products, audio and video clips and software is the property of Jewelebrate Jewellery llc (or is used under license to Jewelebrate Jewellery llc).

Use of website and license

Jewelebrate web site and content are intended solely for personal and non-commercial use by visitors and on-line shoppers. Any use of Jewelebrate website or its content other than for personal and non-commercial purposes is prohibited. You agree not to reproduce, publish, transmit, distribute, modify, create derivative works from, or commercially exploit in any way the content of Jewelebrate website. However, you may download, electronically copy and print any of the content of Jewelebrate website for your personal, non-commercial use only. This is a revocable license, not a transfer of title, and is subject to the restrictions that you may not (a) modify the content or use it for any commercial purpose, or any public display, performance, sale or rental, (b) decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use Jewelebrate web site in any manner that may be harmful to the operation of the web site or its content.

Our website users may experience difficulty in accessing website from 0500 am to 0530 am due to website updates. We apologize for the inconvenience caused to our users.

Usage Eligibility

Use of the website is available only to persons who can form legally binding contracts under applicable international law for this purpose. Persons who are "incompetent to contract" within other applicable International law for this purpose including minors, un-discharged insolvents etc. are not eligible to use the website. If you are under 18 years old, you may use Jewelebrate.com only with the involvement of a parent or legal guardian. Jewelebrate reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders in its sole discretion. If you do not qualify, you may not use the Jewelebrate.com service or the website. Additionally, you are prohibited from selling, trading, or otherwise transferring their Jewelebrate.com account to another party.

Product availability and Description

If you're interested in a piece of jewelry that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options.

Jewelebrate makes all reasonable efforts to display the products listed for sale on its web site as accurately as possible. However, the colors we use, as well as the display and color capabilities of your computer monitor, will affect the colors that you actually see on your screen. Jewelebrate cannot guarantee that your monitor's display of any product color, texture or detail will be accurate. In addition, Jewelebrate does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. While Jewelebrate makes every effort to ensure that our products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, Jewelebrate reserves the right to refuse sale that item. If the pricing error is discovered after payment has been finalized, Jewelebrate reserves the right to cancel the sale and refund the transaction in full. If a product offered by Jewelebrate is not as described, your sole remedy is to return it in unused condition. We apologize for any inconvenience that this may cause. Our Product consultant will be happy to solve all your queries, you can contact them at consult@jewelebrate.com or +971 (4) 2257102.

We do not negotiate prices on our products and all our prices are final.

Equipment

Website user shall be responsible for obtaining and maintaining all telephone, computer hardware and other equipment needed for access to and use of this website and all charges related thereto. Jewelebrate shall not be liable for any damages to the website visitor's equipment resulting from the use of this website.

Information on our site

At Jewelebrate, we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.

Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards, Jewelebrate states that carat total weight in all purchases may vary 0.1 carats from stated weight.

On the Site, we provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing. Width tolerance on machine made wedding bands of 0.40mm is allowed. Cast manufactured rings can vary slightly more.

For gemstone and pearl measurements, a tolerance of 0.45mm is allowed.

For diamond jewellery set with multiple diamonds, we provide the minimum total carat weight for the piece. Color and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.

Policy on Ethical Sourcing

At Jewelebrate, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict.

No Lawful or prohibited use

You agree not to upload, post or otherwise transmit via the online mediums any content that: (i) is misleading, harmful, threatening, abusive, harassing, defamatory, offensive, violent, obscene, pornographic, vulgar, libelous, racially, ethnically, religiously or otherwise objectionable; (ii) constitutes unauthorized disclosure of personal or confidential information; (iii) infringes any patent, trademark, trade secret, publicity right, privacy right, copyright or other intellectual property or any rights of any party; (iv) contains viruses, Trojan horses, Worms, corrupted files or code, files and programs designed to impede or destroy the functionality of any computer software or hardware; spyware and malware designed for phishing and with a view to compromise the data security and integrity, and obtain sensitive personal or financial information.

You also agree not to use the Jewelebrate website or online mediums to: (i) impersonate an employee or a representative of Jewelebrate, its divisions and subsidiaries; (ii) misrepresent your identity or affiliation with a person or entity; (iii) send bulk mail, spam, 'chain letters' and other unsolicited and unauthorized communication; (iv) attempt to gain unauthorized access to any portion or feature of Jewelebrate.com or any other system or networks connected to Jewelebrate.com or any other services offered through Jewelebrate.com, and/or other accounts not belonging to you, or violate security of any portion of Jewelebrate.com, by hacking, password mining or any other means; (v) obtain or attempt to obtain any information, materials or documents not purposely made available through Jewelebrate.com or online mediums through any means; (vi) attempt to interfere with the proper working of Jewelebrate.com or any transaction being conducted on Jewelebrate.com or to restrict or inhibit any other user from accessing or using Jewelebrate.com, by means of hacking or defacing any portion of Jewelebrate.com; (vii) violate any applicable local, state, national or international law.

Third Party content

Jewelebrate may provide links to Web pages and content of third parties ('Third Party Content') as a service to those interested in this information. Jewelebrate does not monitor or have any control over any Third Party Content or third party Sites. Jewelebrate does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. Jewelebrate does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.

Advertisements and Promotions

Jewelebrate may run advertisements and promotions from third parties on our Site. Your business dealings or correspondence with, or participation in promotions of, advertisers other than Jewelebrate, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. Jewelebrate is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non-Jewelebrate advertisers on our Site.

Applicable Law and venue

In the event that a Dispute has not been settled amicably by the relevant parties by the end of such thirty (30) calendar day-period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration as set out below, under the Arbitration Rules of the Dubai International Financial Centre - London Court of International Arbitration ("LCIA"), which rules ("Rules") are deemed to be incorporated by reference into this clause.

Modification

Jewelebrate reserves the right, in its sole discretion, to change, modify, add, or remove portions of these Terms of Use at any time. Please check this page periodically for changes. You agree that each time you visit Jewelebrate website, your visit to and use of such website will be subject to and bound by the then current version of these Terms of Use.

Date of Last Update of these Terms of Use: June 1, 2018.

Jewelebrate website is operated by Jewelebrate Jewellery llc from its offices in Dubai, UAE. Jewelebrate Jewellery makes no representations that the contents of any of its website(s) are appropriate or available for use in other locations. Visitors who choose to access Jewelebrate.com from other locations do so as their own initiative and are responsible for compliance with applicable local law.

Disclaimer of warranty

Except as expressly provided to the contrary in a writing by Jewelebrate, this site, the content contained therein and the products and services provided on or in connection therewith (the "products and services") are provided on an "as is" basis without warranties of any kind, either express or implied. Jewelebrate disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information, content, and materials in our site. Jewelebrate does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free. Jewelebrate does not represent or warrant that our site or its servers are free of viruses or other harmful components.

Limitation of Liability

In no event shall Jewelebrate, its directors, members, employees or agents be liable for any direct, special, indirect, or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of our site, the products and services, or the content contained in or accessed through our site, including without limitation any damages caused by or resulting from reliance by user on any information obtained from Jewelebrate, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorized access to Jewelebrate's records, programs or services.

Applicable Law and Venue

In the event that a Dispute has not been settled amicably by the relevant parties by the end of such thirty (30) calendar day-period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration as set out below, under the Arbitration Rules of the Dubai International Financial Centre - London Court of International Arbitration ("LCIA"), which rules ("Rules") are deemed to be incorporated by reference into this clause.

Modification

Jewelebrate reserves the right, in its sole discretion, to change, modify, add, or remove portions of these Terms of Use at any time. Please check this page periodically for changes. You agree that each time you visit Jewelebrate website, your visit to and use of such website will be subject to and bound by the then current version of these Terms of Use.

Date of Last Update of these Terms of Use: June 1, 2018.

Jewelebrate website is operated by Jewelebrate Jewellery llc from its offices in Dubai, UAE. Jewelebrate Jewellery makes no representations that the contents of any of its website(s) are appropriate or available for use in other locations. Visitors who choose to access Jewelebrate.com from other locations do so as their own initiative and are responsible for compliance with applicable local law.

Disclaimer and warranty

Except as expressly provided to the contrary in a writing by Jewelebrate, this site, the content contained therein and the products and services provided on or in connection therewith (the "products and services") are provided on an "as is" basis without warranties of any kind, either express or implied. Jewelebrate disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information, content, and materials in our site. Jewelebrate does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free. Jewelebrate does not represent or warrant that our site or its servers are free of viruses or other harmful components.

Limitation of Liability

In no event shall Jewelebrate, its directors, members, employees or agents be liable for any direct, special, indirect, or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of our site, the products and services, or the content contained in or accessed through our site, including without limitation any damages caused by or resulting from reliance by user on any information obtained from Jewelebrate, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorized access to Jewelebrate's records, programs or services.

Indemnification

You agree to defend, indemnify and hold harmless Jewelebrate, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to any Content you post, store or otherwise transmit on or through our Site or your use of or inability to use our Site, including without limitation any actual or threatened suit, demand or claim made against Jewelebrate and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.

Termination

Notwithstanding any of these Terms and Conditions, Jewelebrate reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site.

Serverability

If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Comparison Purchasing

To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. Our Product consultant will be happy to solve all your queries, you can contact them at consult@jewelebrate.com or +971 (4) 2257102

Cancellation Policy

Cancellation or change of products will be accepted only within 24 hours of placing an order. Post 24 hours a Cancellation a Fee of 10% on the final product price would be deducted from the paid amount and the difference will be refunded. Cancellation of Gold coins, Customized jewellery, Gift cards and Loose solitaires will not be accepted under any circumstances. In case of EMI order, foreclosure/default customer will be charged 10% of the order value as the transaction fees and the balance amount after deducting the transaction fees would be refunded.

Lifetime exchange policy

In case of Plain Gold jewellery, 95% of current market value of the product (net weight of metal) and in case of Plain Platinum jewellery, 80% of the current market value of the product (net weight of metal). This can be used to purchase any jewellery excluding gold coins.

In case of Diamond with Gold jewellery or Diamond with Platinum jewellery, 80% of current market value of the product (as per net weight of the metal and total carat weight of diamonds). This can be used to purchase any diamond or gemstone jewellery excluding gold coins.

In case of Gemstone with Gold jewellery or Gemstone with Platinum Jewellery, 70% of current market value of the product (as per net weight of the metal and total carat weight of the gemstones). This can be used to purchase any diamond or gemstone jewellery excluding gold coins.

In case of Uncut Diamonds, Polki, Kundan, Cubic Zirconia(CZ) or American Diamonds with Gold Jewellery, 95% of current market value of the product (as per net weight of metal only). This can be used to purchase any jewellery excluding gold coins. In case of Gold Coins 100% of current market value of the product, this can be used to purchase diamond or gemstone jewellery. No return or exchange on Loose Solitaires. Shipping and Insurance charge of USD 30 will be borne by the customer for all jewellery under this policy. The prevailing market value will be determined by Jewelebrate.com

In case the value of the new product is higher than the exchange value of the old product the difference will be paid by the customer. In case the value of the new product is lesser than the exchange value of the old product the difference will be held as credit for future purchases.

Buy Back Policy

In case of plain Gold jewellery 90% and in case of plain Platinum jewellery, 75% of current market value of the product (as per net weight of the metal). In case of Diamond with Gold Jewellery or Diamond with Platinum jewellery, 75% of current market value of the product (as per net weight of the metal and total carat weight of the diamonds). In case of Gemstone with Gold jewellery or Gemstone with Platinum jewellery, 65% of current market value of the product (as per net weight of the metal and total carat weight of the gemstones). In case of Uncut Diamonds, Polki, Kundan, Cubic Zirconia(CZ) or American Diamonds with Gold Jewellery, 90% of current market value of the product (as per net weight of metal only). In case of Gold Coins, 95% of current market value of the product. No return or exchange on Loose Solitaires. Shipping and Insurance charge of USD 30 will be borne by the customer for all jewellery under this policy.

The prevailing market value will be determined by jewelebrate.com. Money back shall be done by way of online bank transfer to the customer's bank account within 30 days, after quality check and valuation is confirmed by the customer.

30Days return Policy

Any item that shows signs of damage, wear and tear, alterations, resizing (by a jeweler other than Jewelebrate.com) will not be accepted under this policy. The product must be the same as shown on the website with all the supporting paperwork. You are eligible for an exchange on Jewelebrate for 100% of the purchase value under 30 day's return policy if no comparison purchasing is done. In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product. In case the exchanged value is lesser than the value of the old product, the difference will be held as a credit for future purchase. One order can be exchanged only once, after that it will go under Lifetime Exchange Policy.

Product return will be accepted in case of damage on receipt or difference in product design from that on the website. If the customer still wishes to take a refund, a 10% deduction on the product value will be applicable. In case the customer cannot produce the original certificate, the product will be sent to the Lab for re-certification by the Company. Shipping and Certification cost shall be borne by the customer. Loose Solitaire Diamonds and loose Gemstones are not covered under 30 Day Return policy.

Shipping policy

We work hard to get your jewellery delivered on time, however if there are any unforeseen delays we will keep you updated. All of our jewellery is custom made by our goldsmiths and hallmarked and certified by the top jewellery certifying laboratories of the world namely GIA (Gemological Institute of America), IGI (International Gemological Institute), SGL (Solitaire Gemological Laboratories), therefore any delay from the laboratories may result in delay of delivery of up to 5 working days. Products are shipped post receipt of full amount against the order.

For your protection, all orders require signature upon delivery.

For your protection, merchandise orders over AED 3,000 cannot be shipped to an address other than the billing address associated with your method of payment. If required to be shipped an authorization from the customer is required.

In a case where a card has been used to make a payment that does not belong to the purchaser, the photo ID of both the card holder and the non-card holder will have to be submitted.

For any customer request that entails handing over the parcel or delivery to a third person, an email confirmation for the same will be required from the buyer for the authorization of the person in question, along with his/her photo ID.

Once again, we thank you for your interest in Jewelebrate. We hope that your experience at Jewelebrate.com is enjoyable.

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