Understanding Jewelebrate’s Return, Exchange & Buy-Back Policies

Jewelebrate offers a 30-day money-back guarantee, a lifetime exchange policy with up to 95% value credit, and a buy-back program allowing customers to sell jewelry back at up to 90% of market value. Policies include clear conditions, exclusions (e.g., loose solitaires), and easy return steps, ensuring risk-free shopping for diamond and gold jewelry in Dubai, UAE.

Buying fine jewelry online can feel like a big decision — especially when it involves diamonds and gold. Customers often ask: What if the gift doesn’t fit? What if I change my mind? Can I upgrade my jewelry later?

At Jewelebrate, trust and transparency are central to our brand. That’s why we provide customer-first policies designed to give you complete peace of mind — from returns within 30 days to lifetime exchanges and a buy-back guarantee.

This complete guide breaks down each policy in detail so you know exactly how they work, what’s included, and how they make your jewelry purchase risk-free and future-ready.

What Is Jewelebrate’s 30-Day Money Back Guarantee?

The 30-day money back guarantee allows customers to return jewelry within 30 days of purchase for peace of mind.

Key features:

• Valid for diamond and gold jewelry purchases.

• Items must be in original condition (no wear, resizing, or damage).

• Refunds processed with a small 10% deduction (to cover handling).

• Option to exchange for 100% value instead of refund.

How Does Jewelebrate’s Lifetime Exchange Policy Work?

The lifetime exchange policy lets customers upgrade or exchange jewelry at any time, receiving credit based on current market value.

Exchange values by type:

• Plain gold jewelry → 95% of net weight

• Diamond + gold jewelry → 80% of value

• Gemstone jewelry → 70% of value

• Gold coins → 100% of market value

Conditions:

• Excludes loose solitaires.

• The customer covers AED 110 (~USD 30) shipping/insurance fee.

How Does Jewelebrate’s Buy-Back Policy Work?

The buy-back program ensures customers can sell jewelry back for cash based on current market value.

Buy-back values:

• Plain gold → 90%

• Diamond + gold → 75%

• Platinum jewelry → 75%

• Gemstone jewelry → 65%

• Gold coins → 95%

Payment Method: Refunds are processed via online bank transfer within 30 days, after quality checks.

Are There Exclusions or Fees in Jewelebrate’s Policies?

• Loose solitaires and gemstones are not covered under returns or exchanges.

• Refunds under the 30-day policy incur a 10% deduction.

• Buy-back and exchanges require a shipping fee of AED 110 (~USD 30).

• Policies don’t cover comparison purchasing (ordering multiple items to keep one).

How Do I Initiate a Return or Exchange with Jewelebrate?

Steps to start a return/exchange:

1. Contact Jewelebrate’s customer service team.

2. Provide order details and reason for return.

3. Securely package the jewelry with original documents.

4. Ship via insured courier (Jewelebrate assists in arranging this).

5. Receive confirmation of refund/exchange after inspection.

What Are the Delivery & Shipping Rules for Returns?

• Customers must return jewelry using insured shipping.

• AED 110 (~USD 30) fee applies for shipping & insurance.

• Delivery must be signed by the original purchaser or authorized person (with ID).

• Certification and documentation must be included, or re-certification fees apply.

FAQs

1. What is Jewelebrate’s 30-day jewelry return policy in Dubai?

Jewelebrate’s 30-day money-back guarantee allows customers to return jewelry within 30 days of purchase. The item must be unused, undamaged, and returned with original certification. Refunds include a 10% deduction, while exchanges receive 100% value credit. Loose solitaires and custom jewelry are excluded.

2. How does the lifetime exchange policy work for jewelry in the UAE?

The lifetime exchange policy lets customers upgrade or replace jewelry anytime. Credit is based on current market value:

• Plain gold → 95%

• Diamond jewelry → 80%

• Gemstone jewelry → 70%

• Gold coins → 100%

Customers only cover a small AED 110 fee for shipping and insurance.

3. What is the buy-back policy for diamond jewelry in Dubai?

Jewelebrate’s buy-back policy allows customers to sell jewelry back for up to 90% of market value. For example, plain gold receives 90%, diamond jewelry 75%, and gold coins 95%. Refunds are issued via secure bank transfer within 30 days, following quality checks and valuation.

4. Are there exclusions in Jewelebrate’s return and exchange policies?

Yes. The policies exclude:

• Loose solitaires and gemstones.

• Customized or engraved jewelry.

• Items damaged or resized outside Jewelebrate.

• Multiple “comparison purchases” (ordering many items to return most).

These conditions ensure fairness while protecting product quality.

5. How can I initiate a jewelry return or exchange in Dubai?

To initiate a return or exchange with Jewelebrate:

1. Contact customer support with your order details.

2. Securely package the jewelry and all certificates.

3. Use insured courier shipping (arranged by Jewelebrate).

4. Refunds or exchanges are processed once the piece passes inspection.

6. How long does a jewelry refund take in the UAE?

Refunds are processed within 30 days of receiving the returned item. Customers receive their refund via online bank transfer. For faster resolutions, exchanges are recommended since 100% of value is credited instantly toward a new purchase.

7. Is a jewelry buy-back better than an exchange in Dubai?

It depends on your goal:

• Buy-back: Best if you want to sell jewelry for cash (up to 90% value).

• Exchange: Best if you want to upgrade jewelry, since you receive up to 95% credit toward a new piece.

Exchanges usually offer higher value retention than direct buy-back.

8. What shipping rules apply to jewelry returns in Dubai?

All returns and exchanges must be shipped via insured courier. Customers pay a fixed AED 110 fee for shipping and insurance. Deliveries must be signed by the purchaser or an authorized representative with ID. Missing certifications may require re-certification fees.

9. Can I exchange jewelry multiple times under Jewelebrate’s policies?

Yes. Jewelry can be exchanged multiple times under the lifetime exchange policy. However, the 30-day money-back guarantee applies only once per order. After that, exchanges and buy-back options are always available.

10. Why does Jewelebrate offer return, exchange, and buy-back policies?

These policies build trust, flexibility, and long-term value for customers. They allow shoppers to buy fine jewelry online with confidence, knowing they can return, upgrade, or resell pieces at fair market value. This makes Jewelebrate one of the most customer-friendly jewelers in the UAE.

Risk-Free Jewelry Shopping with Jewelebrate

Buying fine jewelry is a significant investment — and Jewelebrate ensures it’s also a risk-free experience. With a 30-day money-back guarantee, lifetime exchange, and buy-back program, customers enjoy flexibility, transparency, and long-term value.

Whether you’re buying an engagement ring, a birthday pendant, or a diamond bracelet, Jewelebrate’s policies guarantee that your purchase is always protected.

👉 CTA: Explore Jewelebrate’s certified diamond & gold collections today and shop with confidence, backed by lifetime policies.